Production Support Engineer I (3rd Shift)

Overview

Production Support Engineer I

3rd Shift role, Sunday thru Thursday 10 : 30 pm- 7 : 00 am

This role is responsible for providing world class on-site IT support for the Milwaukee Tool Distribution Center in Olive Branch, MS. Candidates must demonstrate keen business acumen as well as possess an elevated level of emotional intelligence and have a passion for support.

Key Responsibilities

• Provide world-class incident management at the Tier 1 and 2 levels.
• Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production Support personnel.
• Outstanding written and verbal communication and documentation skills, with service-oriented mindset with a focus on frictionless engagement.
• PC Deployment / Imaging
• Comply with established change management procedures and work collaboratively within the IT team to ensure a robust, stable computing environment.
• Work with vendors for network, telecommunications, and AV support.
• Utilize MDM (Mobile Device Management) systems to better manage devices used in distribution / manufacturing.
• Follow established procedures for critical incidents in mission-critical business operations.
• Based on aligned business priorities, focus on continuous improvement, and provide world class customer service and support.
• Support Enterprise technologies such as Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) applications at the client level.
• Assist with the integration of new client technology into business systems processes and procedures.
• Establish strong business relationships (purposefully practice relationship management), communicate planned and unplanned outages effectively, and work with vendors, business partners, and IT to determine the most effective solution for Milwaukee Tool.
• Be part of an on-call schedule to guarantee continuous access to essential systems.
• Create knowledgebase articles for Production Support standard operating procedures.
• Ensure timely resolution of assigned tickets by focusing on meeting or exceeding SLAs, addressing "on hold" tickets, and prioritizing tickets open for more than 30 days.
• Plan and implement technology projects within scheduled timeframes and approved financial plans.

Skills and Experience

Milwaukee Tool is an equal opportunity employer.

Apply Now

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