Claims Director | Full-Time | Remote

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Claims Director

Working in conjunction with the VP, Risk Management, the Claims Director position has a responsibility to manage the day-to-day and long-term operations of the OVG Corporate International Insurance Claims Department. This role pays an annual salary of $115,000-$140,000 and is bonus eligible. Benefits for full-time roles include health, dental, and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until January 9, 2026.

Responsibilities

Manages, plans, and coordinates insurance claims process to control risks and losses.

Duties & Responsibilities

• Team leadership : Guide and manage a team to achieve high-level claims operations, claims vendors, TPA's
• Policy and claims procedures establishment : Create and maintain policies and procedures for the management of claims occurring across the organization that are consistent with the corporate claims strategy and loss control.
• Claims management : Oversee the claims process, including coverage reviews, claim verification, and adjudication. Manage the administration of general liability, errors & omissions, property, workers' compensation, cyber and vehicle claims to ensure that claims are being settled fairly, consistently, and in the best interest of the company.
• Collaboration : Work collaboratively with insurance brokers, carriers, and project teams to ensure overall compliance with the company's Risk Management goals, policies, and procedures.
• Financial Management : Timely, accurate payment and adjudication of claims.
• Process improvement : Set up a process of continuous improvement. Develop and implement processes to increase the efficiency and effectiveness of the claims department.
• Customer service : Ensure that internal and external customers receive excellent service.
• Claims representation : Represent the department and company.
• Claims advice : Provide professional advice to customers, senior management, and departments on all aspects of the claim management and reporting.
• Risk management : Assist with the development of the organization's risk management process.
• Identification of new opportunities for lowering the total cost of risk.
• Communication : Articulate complex concepts and issues through oral and written communications and consult with senior management in establishing corporate policies and procedures to manage and control corporate claims risks.
• Other duties as assigned.

Qualifications

Candidate Requirements :

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.