Front Desk Coordinator

Front Desk Coordinator

Robert Half is partnering with a mission-driven nonprofit organization in San Diego to hire a Front Desk Coordinator. This role is perfect for someone who is passionate about serving the community, enjoys being the first point of contact, and excels in a warm, service-oriented environment.

Key Responsibilities

Welcome clients, visitors, volunteers, and donors with a friendly and professional demeanor.

Manage a multi-line phone system, direct inquiries, and provide accurate program information.

Support client intake processes, including completing forms, verifying documents, and entering data into internal systems.

Maintain a clean and organized reception area to foster a welcoming environment for all individuals.

Coordinate appointment schedules, meeting room reservations, and front office calendars.

Assist with administrative tasks such as copying, scanning, filing, and preparing materials for staff and programs.

Handle incoming / outgoing mail and support donation drop-offs as needed.

Uphold confidentiality, sensitivity, and empathy when interacting with vulnerable populations.

Requirements

Qualifications

1+ year of administrative, reception, or client services experience (nonprofit or social services experience strongly preferred).

Excellent customer service skills and ability to interact compassionately with diverse populations.

Proficiency in Microsoft Office Suite; experience with CRM or case management systems is a plus.

Strong organizational skills and high attention to detail.

Ability to remain calm and professional in a busy front office environment.

Bilingual (English / Spanish) a plus, but not required.