Senior Customer Success Manager

Position Overview – Mid‑Senior Healthcare Client Partner

Avant‑Garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, using our cutting‑edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This role is ideal for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management who are passionate about driving impactful change within client hospitals.

Key Responsibilities

• Utilize Avant‑Garde's proprietary SaaS analytics platform to uncover client‑specific insights and opportunities for performance improvement.
• Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles / depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities.
• Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis.
• Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor.
• Participate in new client onboarding and training sessions.
• Monitor client engagement and track key metrics to measure value creation.
• Drive client growth by extending solutions into new locations or clinical specialties.
• Contribute to building a learning community among Avant‑Garde's client base through webinars and discussions.
• Hybrid location (2 days / week in the Boston office and 3 days / week from home).
• Travel to client sites for in‑person meetings with executives, physicians, etc. (~15% travel).

Qualifications

Skills & Experience

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Analyst, Consulting, and Project Management

Industries

Hospitals and Health Care

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