Customer Service Specialist I - Customer Service Center - Frankfort, KY
- Full-time
- Part-time
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Customer Service Specialist I - Customer Service Center
#42-8556
Multiple Locations
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Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market
Lexington
Work Hours per Week
40
Requirements
- High school diploma or GED required.
- Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
- Minimum of one year of contact center experience or equivalent required.
Job Description
This position works an alternate schedule
Schedule is 9am to 6pm, Saturday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)
Summary
Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.
Essential Function
Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely.
Essential Duties and Responsibilities include the following :
Technical Requirements
Other Skills and Abilities
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time / Part-Time
Full-time
Area of Interest
Customer Experience
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Ohio
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West Virginia
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Findlay
Ohio
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Indiana
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Kentucky
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Huntington
West Virginia
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Indiana
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Ohio
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Indiana
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West Virginia
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