U-Box Field Support Analyst

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Box is seeking career-minded individuals to contribute to the continuous growth, development, and success of the U-Box Program as a U-Box Field Support Analyst. Under the direction of the U-Box Operations Manager, our department works closely with system members in the field to ensure that day to day U-Box transactions, apps, and business rules are working optimally. Our team of analysts will also identify operational trends that are in need of improvement or in need of bug fixes. This position is for individuals who are highly self motivated and can work independently during times of high volume inbound calls and chat intake.

This position requires availability :

In office (non remote)

Friday through Tuesday or   Thursday through Monday, 9 : 30 AM - 6 : 00 PM   (Internal applicants can be considered for Mon - Fri based on tenure and work history / experience)

Responsibilities include (but are not limited to) :

Answering phone calls from the field, including center personnel and U-Box delivery drivers.

Responding to real time chats for live support.

Opening and responding to incident emails received through our Incident Management Tool.

Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.

Requirements :

Strong written and oral communication

Proficient with computers and common office apps (MS Edge, Google Chrome, MS Office, etc)

Good Customer Service

Has the ability to problem solve and think critically

Ability to multi-task as well as switch focus between tasks without disruption.

Must be able to work in a high volume / high workload environment

Ability to work independently as well as in a team based environment.

Preferred, but not required :

2+ years of U-Haul experience

1+ years of experience with U-Box and the U-Box program

10 to 12 months of previous office experience

Here are just some of the programs U-Haul has to offer :

Full Medical Coverage

Prescription Plans

Dental& Vision Plans

New indoor fitness gym

Gym Reimbursement program

Registered Dietitian Program

Weight Watchers

Onsite Medical clinic for you and your family

Career Stability

Opportunities for advancement

Valuable on-the-job training

Tuition Reimbursement program

Free online courses for personal and professional development at U-Haul University

Business and travel insurance

You Matter Employee Assistance Program

Paid holidays, vacation and sick days

Employee Stock Ownership Plan (ESOP)

401 (k) Savings Plan

Life Insurance

Critical Illness / Group Accident

24-hour physician available for kids

Subsidized gym / membership

Metlaw Legal Program

Metlife auto and home insurance

Mindset App Program

Discounts on Cell Phone plans, hotels and more

Lifelock Identity Theft

Savvy consumer wellness programs-from health care tips to financial wellness

Dave Ramsey’s SmartDollar Program

U-Haul Federal Credit Union

Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.