Customer Service Representative - TEMPORARY ROLE - $18 / hr

Customer Service Representative Onsite - Temporary Role

Location : 10940 Laureate Dr, San Antonio, TX, 78249

Terms : Full-time

Pay : $18 / hr

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not allwe also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and / or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

Work Environment

Regular work performed in a climate-controlled, call-center environment

Ongoing usage of phone and computer systems

Physical Demands

Constant sedentary work

Benefits

Health, dental, and vision coverage / HSA

PTO

Optional daily pay or weekly pay

401K retirement plan

Leadership programs

Paid training and tuition reimbursement

Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

Employee assistance program

Additional voluntary benefits

Next Steps