IT Help Desk Manager

IT Help Desk Manager

Location : Onsite (Limited Remote Flexibility)

We're on the lookout for a dedicated IT Help Desk Manager to join our team. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk. This position offers both hands-on technical leadership and managerial responsibilities, driving the efficient delivery of IT support services.

Key Responsibilities :

• Daily Operations Oversight : Lead and manage the day-to-day activities of our IT helpdesk, ensuring that support is provided promptly and effectively.
• Policy and Procedure Development : Develop and implement IT policies and procedures that align with the organization's operational needs, enhancing efficiency and compliance.
• Collaborative Engagement : Collaborate closely with various departments to gain insights into their IT requirements and ensure those needs are met comprehensively.
• Project Management : Take charge of IT projects related to system upgrades, installations, and configurations, contributing to the enhancement of our IT infrastructure.
• Compliance Assurance : Ensure strict compliance with industry regulations and standards pertaining to data security and privacy, safeguarding our sensitive information.
• Supervision of Outsourced Staff : Provide guidance and oversight for our outsourced helpdesk staff, ensuring their performance meets our high standards.
• Performance Reporting : Prepare detailed reports on helpdesk performance and system issues, presenting insights to senior management for informed decision-making.

Qualifications :

Preferred Skills :

Job Requirements