Help Desk Analyst

Engagement Type

Contract

Job Description :

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and / or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software. Required / Desired Skills

Skill Required / Desired Amount of Experience Professional experience working with computers in a Help Desk / Support role Required 1.0 Years Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required 1.0 Years Strong Customer Service Skills Required 1.0 Years Previous experience with ServiceNow Highly desired 1.0 Years CompTIA A+ Certification Highly desired 1.0 Years

Skills :

Professional experience working with computers in a Help Desk / Support role,Professional experience in a customer service-related role,providing phone and video support for users with varying levels of technical expertise,Strong Customer Service Skills,Previous experience with ServiceNow,CompTIA A+ Certification