Computer Operator

A company is looking for a Computer Operator to support an IT program for the Centers for Medicaid and Medicare Services Internal Service Desk. Key Responsibilities Resolve basic issues remotely through phone and email support, progressing to more complex issues with additional training Provide comprehensive support for efficient resolution of incidents and requests for end-users Document all required information into the ticketing system and maintain the in-house knowledgebase Required Qualifications Ability to obtain and maintain a Public Trust Clearance High School Diploma or equivalent Ability to type 35 WPM Must have lived in the United States for at least three out of the last five years