Lead Business Process Analyst

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

We're looking for a Lead-to-Cash Business Process Analyst to drive clarity, ownership, and interlock across our end-to-end GTM processes. This role ensures that every stage from lead to cash has a clearly defined and accountable process owner, that processes are standardized, usable, scalable, measurable, governed, and works cross-functionally to connect and align those motions end to end for a seamless, scalable experience.

You’ll act as the connective tissue between people, process, data and technology, optimizing process best practice alignment, and improving the overall effectiveness of our go-to-market processes, as a driver for automation through GtM platforms.

As the process backbone of Revenue Operations, you’ll be responsible for defining and translating business needs into effective process designs and workflows, improving system usability and adoption through process definition, and ensuring our commercial systems and practices enable both growth and operational excellence.

Key Responsibilities :

Process Ownership & Standardization

Define, document, and operationalize a structured Lead-to-Cash (L2C) journey in collaboration with Marketing, RevOps, Sales, and Business Transformation teams.

Establish global-to-local journey referentials tailored to commercial archetypes and personas.

Process Design & Optimization

Drive creation and continuous improvement of sales and GtM processes to reduce friction and enhance conversion and velocity (e.g., routing, stage progression, opportunity lifecycle, forecasting, ROE alignment, sales plays & cadences).

Design / refine both point processes as well as end-to-end workflows, using standard business process methodologies.

Sales Process & Methodology Leadership

Serve as a process SME for RevOps and Sales teams, especially around methodology frameworks such as MEDDICC / MEDDPICC.

Define and track key sales process performance metrics, identifying and resolving gaps across the funnel.

Technology & Architecture Alignment

Develop a business architecture blueprint that maps GtM journeys, processes, and systems across the funnel.

Partner with GtM Systems leads (RevOps, Business Transformation) to ensure process design is embedded within the systems governance ecosystem (e.g., Salesforce, LeanData, CPQ / CLM, Forecasting).

Cross-Functional Collaboration

Act as the connective tissue across GtM functions, ensuring alignment between process stakeholders and technology product owners.

Influence and shape the roadmap with Business Transformation and Product Management teams to ensure priorities are synchronized with operational needs.

Your Experience :

7+ years in Sales / Revenue Operations, Business Architecture, or Process Optimization roles.

Deep experience designing and operationalizing lead-to-cash or quote-to-cash processes in a B2B SaaS or high-growth environment.

Strong cross-functional leadership with a track record of designing and architecting process across Sales, Marketing, Customer Success, and Finance.

Skills :

Expertise in business process modeling, process improvement methodologies (Lean, Six Sigma), root cause / gap analysis, user journey mapping and journey optimization, data flow and system interaction mapping.

Fluency in common GtM tech stack capabilities (Salesforce, LeanData, Clari, Outreach, Gong, CPQ / CLM platforms).

Ability to translate ambiguous business needs into structured, actionable designs.

Clear, structured communicator with the ability to influence at multiple levels of the organization.

Strong knowledge and experience in spreadsheets (Excel / Google Sheets), particularly in VLOOKUP, pivot tables, and advanced formulas for data modeling.

Salesforce Business Analyst Certification (or similar Salesforce exposure / experience)

Lean Six Sigma (Green or Black Belt)

MEDDICC / MEDDPICC certification or training

Prosci Change Management Certification (a plus)

The Perks and Benefits.

Company Stock Options (Every employee is an owner in the company)

Great Health Benefits (Medical, Dental, Vision, Life Insurance)

Fertility Benefits (IVF / Fertility drug coverage)

HSA Company contribution

401(k) with a 4% match

Disability Insurance

Paid Family and Caregiver’s Leave

Employee Assistance Program

Generous Vacation Time (Who doesn’t like time off)

One-time $500 payment to set up your home office

4 Company Wellness Days a year

1 floating holiday

100 monthly wellness allowance to spend on what you want

Pet Insurance

On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

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At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​

Base Salary Range

104,000.00 - $156,000.00

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.