Chief Administrative Officer, UM-H Regional Medical Group

JOB DETAILS:

Chief Administrative Officer, Regional Medical Group

University of Michigan Health

Lansing, MI

The Opportunity:

University of Michigan Health (UM-H), a world-class organization, is seeking a Chief Administrative Officer (CAO) for the Regional Medical Group (RMG). The CAO will report and is a dyad partner to the President, Regional Medical Group. The CAO is a pivotal position, responsible for providing administrative leadership toward the development of an aligned and coordinated multi-specialty employed medical group, through the integration of the currently separate Sparrow Health Medical Group and the University of Michigan Health Partners, the medical group for University of Michigan Health-West hospital.

The Position:

The Regional Medical Group Chief Administrative Officer (CAO) will have a dyad partnership with the President, Regional Medical Group. Together they will lead the successful clinical, operational, strategic, and cultural integration and on-going management of the new Regional Medical Group. This will be accomplished through the merger of the existing and separate employed providers within Sparrow Medical Group (SMG) in Lansing and the University of Michigan Health Partners (UMHP), which is the employed medical group for the University of Michigan Health-West community hospital in Grand Rapids. The Regional Medical Group CAO is a critical leadership position for the University of Michigan and its plan for expanding high quality and coordinated care across Michigan.

The initial goal and efforts will be focused on the creation of a single multi-specialty employed medical group which in total is comprised of approximately 1003 providers (Physicians and APPs employed by UMHP, SMG and the hospital based employed providers at U-M Health-West) providing care within seven community-based hospitals and 99 ambulatory locations in and around Lansing, Grand Rapids, and other surrounding central and western Michigan communities.

The CAO will oversee the operational aspects of ambulatory clinics and ancillary facilities associated with RMG. This entails supervising direct report management personnel and collaborating closely with all other RMG management functions and centralized corporate functions supporting the RMG. The CAO is responsible for achieving effective and efficient RMG ambulatory clinic operations and maintaining a consistent and productive culture across RMG that prioritizes collaboration and accountability.

The Ideal Candidate:

• Master’s degree in health services management (MHA or MPH) or business administration (MBA) or equivalent degree is required.
• Minimum of 10 years of experience as a senior leader in physician practice leadership position within a multi-hospital, integrated system with locations across multiple regions. Medical group operations experience in a multi-specialty ambulatory environment is required.
• Detailed knowledge of physician practice management systems with the ability to quickly analyze and identify opportunities for operational and financial optimization and efficiency.
• Demonstrated experience developing effective, trusting, credible and collaborative relationships with physicians and advanced practice providers.
• Must have proven work experience in enhancing process and performance standards, as well as a proven track record and success leading satellite ambulatory physician practice centers.
• Proven track record in improving productivity and access.
• Experience in designing creative, contemporary physician compensation programs and demonstrated knowledge of how to incentivize physicians.
• Demonstrated ability to recruit, retain, mentor, and inspire a diverse group of physicians and clinicians.
• Must understand pluralistic medical staff and have experience working with both employed multi-specialty employed providers and private practice / community providers. The ideal candidate will also possess a related understanding of the differences with academic faculty.
• Experience in medical group program administration, finance, cost/benefit comparisons, analysis of budget variances, and staffing resources is preferred.
• Must have experience within a highly complex, matrixed health system environment and an ability to navigate effectively.
• Demonstrated advanced knowledge and experience in management principles, processes, and procedures to successfully implement institutional performance improvements. Expert in quality improvement.
• Experience with value-based care models and supporting population health initiatives to advance quality and delivery of care.
• Change management experience and proven ability to successfully lead during system transformation are strongly preferred.
• Integration experience is strongly preferred and ideal if someone has worked in an evolving system where an academic medical center and a community health system are coming together.
• Demonstrated track record of developing clinical service lines and helping to roll out across an evolving clinical enterprise is preferred.
• Progressive responsibility and administrative experience in programmatic strategic planning, implementation, and evaluation within a complex health system environment.
• Proven track record as an individual who works to achieve integration and alignment by promoting physicians working successfully with all members of the organization in a respectful and interdependent way.
• Experience leading consolidation of practice sites and ancillary ambulatory operations and/or merger and acquisition experience is preferred.
• Track record of success at managing, mentoring, and motivating team members, and managing diverse teams to accomplish a wide range of strategic and operational objectives.

The Organization:

The U-M Health Regional System (Regional System) includes the blending of two legacy health systems: University of Michigan Health-West and Sparrow Health System, which joined University of Michigan Health in April 2023. On September 1, 2023, a new regional leadership structure went into effect and since then the Regional System leadership have been working diligently to develop new leadership structures to support a combined operating model with the goal of becoming a unified system that operates in a way to best meets the needs of the communities served. The Regional Health System is led by Margaret Dimond, PhD and collectively includes 7 hospitals, 12,000+ employees, and $1.8B in net operating revenue.

The combined Regional Medical Group will comprise approximately 1,003 providers across 99 locations (19 ambulatory UMH-West sites of care and 80 Sparrow sites of care) and currently accounts for 1.5M annual patient encounters (annual patient encounters include office visits, surgeries, and procedures), 3.3M WRVUs, and annual budget of $342.5M.

The Location:

Lansing, MI is the state capital with a rich and diverse history. Most of what is known as Lansing today is the direct result of the city becoming an industrial powerhouse, which began with the founding of Olds Motor Vehicle Company in August 1897. Lansing, Michigan, is a diverse metropolitan area where you can go from a college campus to a waving wheat field in 10 minutes. Residents can observe the process of democracy while marveling at the beauty of a state Capitol building and then head up the road for Division I college football. Lansing is centrally located and within 90 minutes of 90% of the state’s population, so Lansing is not only a great place to explore on its own, but it’s also a fantastic base for day trips throughout the southern half of the lower peninsula.

Grand Rapids is the second largest city in Michigan and the largest in West Michigan. It is situated on the Grand River about 30 miles east of Lake Michigan. A feast for the senses, the city is home to public art and art museums, more than 100 live-music venues, 80+ breweries, and hundreds of local restaurants serving farm to fork meals. Grand Rapids has been named one of the best places to live by US News & World Report, Best Beer City 2022 by USA Today, and Top 20 Foodie City.

Please direct all inquiries, applications, and referrals to:

Richard Heishman

About AMN Leadership Solutions, Executive and Physician Leadership Search

AMN Leadership Solutions, Executive and Physician Leadership Search, is a retained executive search firm serving the healthcare and life sciences industries. Ranked as one of the top healthcare recruiting firms in the country, AMN Leadership Solutions, is known for leading healthcare into the future by its growing base of clients across the country, drawing on a national pool of candidates.

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