Network Operations Center Shift Lead Ashburn, VA

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Job Description

Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. Researches runs tests evaluates and recommends telecommunications and data network systems. Analyzes workload including traffic and utilization trends. Interfaces with users consultants technical teams and vendors for maximum guidance in determining the most appropriate type of hardware installation.

Responsibilities

The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.

This role ensures efficient monitoring troubleshooting and resolution of network issues by coordinating task assignments providing technical guidance escalating complex issues to higher-tier support and maintaining operational efficiency.

Operating in a 24 / 7 environment the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.

This position requires strong technical knowledge problem-solving skills and communication abilities to ensure efficient network operations and high-quality support.

Supports complex PCs and LAN / WAN networks throughout the organization.

Tests and evaluates hardware and software to determine efficiency reliability and compatibility with existing system using equipment such as computer terminal and modem.

Analyzes test data and recommends hardware or software for purchase.

Performs work under minimal supervision.

Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Additional Qualifications / Responsibilities

Qualifications

The NOC Tier 1 Shift Lead highly desired qualifications are :

An Active DoD Secret clearance is required for consideration.

Relevant certifications such as ITIL v3 CompTIA CCNA.

A minimum of five (5) years relevant experience in Tier 1 support operations.

Strong understanding of network fundamentals including TCP / IP routing protocols network topology and basic troubleshooting techniques.

Hands-on experience with network monitoring tools and ticketing systems.

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.

Effective communication skills for interacting with customers technical teams and management.

Key Skills

General Maintenance,Corporate Risk Management,Ethernet,Front Desk,Insurance,Anesthesia

Employment Type : Part-Time

Experience : years

Vacancy : 1