Customer Service Representative

Job Description

Job Description

Company Description

About Us :

At Signal Tru Brand, we are committed to crafting authentic brand experiences that connect businesses with their audiences through clarity, consistency, and innovation. Based in Charlotte, NC, our company supports a diverse range of clients in building strong, lasting impressions through strategic branding and operational excellence. We value professionalism, attention to detail, and a team-oriented approach that allows us to deliver exceptional results across every project.

Job Description

Job Description

We are seeking a Customer Service Representative to join our growing team in Charlotte. The ideal candidate will be the first point of contact for our clients, ensuring their questions and concerns are handled efficiently and professionally. If you are a dependable communicator with a passion for helping people and problem-solving, we want to hear from you.

Responsibilities

Handle incoming customer inquiries via phone, email, and in-person

Resolve product and service issues promptly and accurately

Maintain records of customer interactions and transactions

Follow up to ensure customer satisfaction and problem resolution

Collaborate with internal departments to provide timely solutions

Assist in identifying trends in customer feedback for continuous improvement

Qualifications

Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

Previous customer service experience is a plus

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in basic computer applications (e.g., Microsoft Office)

Ability to remain calm and courteous under pressure

Additional Information

Benefits

Competitive salary based on experience

Opportunities for professional growth and advancement

Paid training and development programs

Health, dental, and vision insurance

Paid time off and holidays

Supportive and team-oriented work environment