Fitness Instructor

Job Description

• Focused Fitness Orientations
• Performs all orientations safely, efficiently, and professionally following branch guidelines and standards.
• Prescribe a full exercise program that is safe, effective, and personalized for each member.
• Adjust orientation to accommodate the needs of the member.
• Promote all organization programs and services with a goal to integrate members into as many offerings as possible
• Member Service
• Be visible, available, approachable, and identifiable for all members with questions, even when busy performing other duties.
• Observe exercise tolerance and safety of all equipment exercisers, and respectfully advise any member who may need help.
• Address the member population with ease and enjoyment. Be amiable and professional at all times
• When not in an appointment or performing other assigned duties, be on the floor making contact with all exercisers.
• Book fitness (and other appropriate) appointments using the proper procedure.
• Keep updated on all programs and policies of the branch. Answer member questions with regard to these, and promote all programs.
• Independently gain knowledge through a variety of means. Be confident with all information you are giving. If you are unsure of the answer, pursue the knowledge and follow up with the member.
• Member Retention
• Follow Association’s current Retention formal procedures.
• Follow all member service protocols outlined above.
• Actively seek ways to retain each individual member (phone calls, articles, etc.).
• Be an Active Member of your branch team.
• Communicate clearly and professionally to all members and staff. Utilize proper communication methods (logs, etc.) Seek to improve / resolve conflict.
• Help out in other areas of the center as needed.
• Support management decisions.
• Attend all departmental meetings.
• Take the initiative to “go the extra mile” when necessary.
• Follow proper administrative procedures (time card, subbing, calling in if running late or sick, etc.).
• Sub for other members of the staff on a regular basis whenever possible, including “last minute.”
• Be positive toward the organization and your job at all times.
• Actively promote team spirit among other staff members (through communication logs, positive reinforcement, notes to supervisors, etc.)
• Miscellaneous Duties
• Maintain all pertinent certifications and supply copies of certifications when renewed.
• Complete other projects as necessary, without always being asked (copy forms, file forms, bulletin boards, etc.), and in a timely manner.
• Keep areas stocked with appropriate forms, articles, handouts, etc.
• Follow all opening and closing procedures as outlined during training.

Requirements