Practice Director

Southeast PsychCharlotte, NC, US

25 days ago

Job type

Full-time

Job description

Job Description

Description :

Job Title : Practice Director

Location : Charlotte, NC

THE OPPORTUNITY :

The Practice Director will provide clinical services, strategic direction, oversee day-to-day operations and have overall Profit and Loss (P&L) responsibility for Southeast Psych (Charlotte). This position is expected to develop strong relationships and promote the reputation of Southeast Psych as the premier center for psychotherapy within the community, promote recruitment and increased retention for clinicians, lead by example, and oversee all administrative staff and functions at the practice. This individual will administratively report to the regional Vice President of Operations and clinically report to and partner closely with the Managing Partner for Southeast Psych to develop and drive the vision for the practice as well as oversight of day-to-day operations. The Practice Director is responsible for administrative support functions, and responsible to lead collaboration with the Managing Partner for clinical matters at the practice

PROFESSIONAL EXPERIENCE / QUALIFICATIONS :

The ideal Practice Director will balance the achievement of their clinical encounter and case load expectations with the direction and achievement of administrative expectations and tasks. This person will have a demonstrated record of transformational leadership within behavioral health and strong connections in the local community. This position will be the cultural leader in the practice, fostering a high-performance environment that exemplifies the strong values of Southeast Psych and is dedicated to client needs.

Demonstrated success in clinical services, administrative, financial, and cultural leadership
Required Licensure : Active and unrestricted license as an MD, PsyD (prefer PSYPACT registration, or LCSW in NC.
Clinical Experience : Minimum of 5 years providing mental health services, with at least 2 years in a leadership or supervisory role.
10+ years of relevant experience in Behavioral Health
Strong problem-solving skills and high emotional intelligence
Excellent interpersonal, verbal, and written communication skills
Expertise in change management and growth principles
Willingness to work on-site

KEY RESPONSIBILITIES :

Determine the optimal configuration of the administrative team to best support Southeast Psych’s mission and the practice values of Fun, Innovation, Relationship, Excellence (FIRE).

Identify, develop, and own nonclinical key performance indicators for the practice, to include provider utilization, office space utilization, provider retention and turnover rates.

Develop and implement a plan to drive practice growth through community engagement, working closely with the ARC Business Development team to facilitate client acquisition.

Manage expenses, support ARC in generation of the 2026 budget, and ensure financial performance of the practice meets or exceeds budgeted expectations.

Areas of oversight include :

Administrative staff recruiting and hiring, payroll, schedule, job functions and performance. Support on / offboarding, performance management, improvement plans and terminations, if necessary.

Community relations, including requests for presentations or services from clinical or administrative staff.

Workflow essentials for practice efficiency : Communication, vendor relations, administrative processes for client services. These may include processes and improvements related to :

General office activities, space allocation, scheduling, purchases, and upkeep or repair of office spaces.

Client relations, intake, insurance paperwork, scheduling, and payments including support for coordination between clinicians and crisis response. Support individual and group therapy activities.

Electronic health records system and technology support, maintenance of office equipment, including any physical file handling or equipment management.

ADVISORY CHARACTERISTICS, SKILLS, AND ABILITIES :

Industry Knowledge and Experience : Demonstrated strong business acumen with leadership teams and functional ability to define and facilitate the implementation of growth strategies.

Strategic Business Partner : Demonstrates business acumen and intellectual rigor and impacts the bottom line through provision of accurate analyses. Ability to communicate with and culturally lead clinicians as well as administrative staff

Driving Results : Sets positive, compelling goals and aggressive schedules for evaluation and acquisition of information that facilitates improvement. Translates the vision and mission of the organization into actionable, quantitative plans. Conveys a sense of urgency and drives issues to closure. Leverages his / her own experiences and applies best practices as catalysts for improving the organization.

Cultural Awareness : Possesses the maturity and political sense to be able to support recommendations for adopting best practices and strategies or to seek alternative ways to get things done as necessary. Is savvy and pragmatic about how to facilitate change in a different organizational culture. Recognizes the invisible meanings beneath differences and behavior.

Team participation : Exhibits strong personal leadership and team participation skills. Forges diverse relationships with people of multiple perspectives and talents. Engages with the team through his / her enthusiasm and excitement about the business. Accepts delegated assignments and hold her / himself accountable for results.

Performance Based Culture : A work history based in creative thinking surrounding “performance-based teams” is critical. The ability to recommend the right “go to market” approach is important; Looking at ways to facilitate team efficiencies / team productivity is crucial; focusing on ways to minimize cost while maximizing profits is key.

Inspiring Others : Is skilled at getting individuals, teams, and an entire organization to embrace recommended change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; understands what motivates different people

Acting with Honor and Character : Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his / her talk; is direct and truthful but at the same time can keep confidences.

COMPANY / LEADERSHIP :

Southeast Psych (comprised of Southeast Psych SouthPark PLLC and Southeast Psych Ballantyne, PLLC) is an outpatient psychology group practice providing psychoeducational evaluations and psychotherapy services to clients in the greater Charlotte, NC area. Our population includes children, adolescents and adults. Southeast Psych is partnered with ARC Health – a Management Service Organization.

ARC Health (ARC) is the newest generation of Management Service Organization (MSO) for mental healthcare. Headquartered in Independence, OH, ARC is a fast-growing, affiliation-led platform that focuses exclusively on partnering with and operating mental health practices under the ARC business model. Doctors and clinicians that are part of ARC have the benefit of being able to focus on patient care while receiving the support of experienced professionals who are committed to the growth and success of their practices. ARC will allow practices to focus on the clinical aspects of the business by relieving the growing administrative burden facing medical practices today.

ARC is backed by The Thurston Group, a private equity firm focused on investments in healthcare services companies. They are noted for its investment approach focused on growth and quality, underscored by the philosophy of buying and building businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com

Requirements :

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Director Practice • Charlotte, NC, US