Staff Software Engineer

About the Team :

We are a specialized group of engineers in ServiceNow Digital Technology groups dedicated to building the next generation of AI-powered Go-to-Market solutions. ServiceNows business runs on our solutions. We tackle our businesss complex challenges in areas like Contract Lifecycle Management (CLM) and Pricing Intelligence transforming them into opportunities for groundbreaking products. Our mission is to harness the power of Large Language Models (LLMs) Knowledge Graphs and intelligent agent pipelines to deliver unparalleled value and redefine how businesses operate.

Why This Role Matters

The enterprise landscape is rapidly evolving and the demand for intelligent autonomous systems has never been higher. Simply applying AI is not enough; success requires building sophisticated scalable and resilient AI-native software that delivers tangible business outcomes. This is where you come in.

As a Staff Software Engineer you are the chief architect and visionary for our most critical AI initiatives. You will own the end-to-end creation of AI Agent Pipelines from designing evaluation frameworks to connecting a deep understanding of LLMs and Knowledge Graphs into cohesive powerful solutions. You will build the core intelligence that powers our future products creating systems that are not just smart but are also robust scalable and ready for the complexities of the real world. Your work will directly shape the future of AI in the enterprise.

Who You Are

You are a deeply technical systems-oriented engineer who thinks in terms of intelligent agents and autonomous workflows. You dont just use AI models; you understand their core principles and can build the intricate pipelines and feedback loops necessary to create true AI-native applications. You possess a product-driven mindset capable of translating complex business problems in domains like contract analysis and pricing strategy into elegant scalable software architecture. You are motivated by building foundational technology and thrive on the challenge of turning cutting-edge AI concepts into production-ready reality.

What You Will Do

• Architect & Build : Design and implement robust scalable AI Agent Pipelines evaluation frameworks and orchestration logic for next-generation AI solutions.
• Innovate with LLMs & Knowledge Graphs : Leverage a deep understanding of LLMs retrieval-augmented generation (RAG) and Knowledge Graphs to build sophisticated systems for Contract Lifecycle Management and Pricing Intelligence.
• Deliver Production-Grade Solutions : Own the full software lifecycle from initial concept and architecture to deployment and iteration ensuring systems are resilient observable and secure.
• Codify and Scale : Develop reusable frameworks libraries and patterns that enable the entire engineering organization to build AI-native features faster and more effectively.
• Influence Product & Strategy : Partner closely with product managers researchers and business leaders to inform the technology roadmap and identify new opportunities for AI-driven innovation.

What Success Looks Like

Qualifications : What You Bring :

Preferred Qualifications

FD21

For positions in this location we offer a base pay of $147300 - $257800 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Campaigns,JSP,Dhtml,Loans,Automobile

Experience : years

Vacancy : 1