Receptionist

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The Receptionist ensures personal contact professionally to all patients seen at Hopedale Physician's Office and / or Satellite offices. Provides efficient and competent patient scheduling for

all physicians practicing at this office utilizing the current computer system ( not present at all satellite locations) . Assist at any office as needed, including Saturday.

Responsibilities :

• Unlock office and prepare for patients.
• Answer incoming phone calls, assist patients with scheduling needs or transferring to the appropriate department / person requested.
• Take concise, accurate messages for nursing staff and physicians.
• Greet patients; gather and update all necessary information upon arrival.
• Update schedules in the Medical Manager Appointment Scheduler or scheduling book.
• Schedule appointments according to individual providers’ schedules and the type of service requested.
• Maintain Medical Arts policies and procedures; update as needed.
• Refer patients in need of payment arrangements or financial assistance to the physician billing office.
• Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
• Collect necessary payment at time of service.
• Make reminder phone calls for upcoming appointments.
• Review each super bill after a patient has been seen by the physician or nurse. Verify a diagnosis is indicated by the physician or the nurse and code it appropriately. Apply proper CPT codes for services rendered. Contact the Physician Billing Office for assistance when needed.
• Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
• Complete lab requisitions and outpatient services requisitions and direct patients to the outpatient admitting office.
• Complete end-of-day procedures.
• Assist with the ordering and restocking of office supplies as needed.
• Perform other related work as required or requested.

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