Customer Experience Analyst

A company is looking for a Customer Experience Analyst to assist customers with complex issues and improve their experience. Key Responsibilities Help customers solve critical issues with using the company's services Display empathy and build rapport with customers Consistently seek to improve the customer experience Required Qualifications 3 or more years of exemplary customer service experience Experience with dedicated customer service platforms (e.g., Zendesk, Intercom) Experience supporting and troubleshooting mobile app-based products Able to work at high speeds while maintaining accuracy Experience working remotely