Healthcare Call Center Supervisor

A company is looking for a Call Center Supervisor in Healthcare. Key Responsibilities Supervise and oversee key performance metrics and daily production across assigned agents Monitor employee utilization, call acceptance, missed calls, and avoidance trends Drive process improvements to increase team productivity and ensure compliance with regulations Required Qualifications Bachelor's degree OR High School Diploma / GED with 5+ years of relevant work experience 2+ years of supervisory experience, preferably in a call center environment Experience managing call center performance metrics and collaborating with healthcare stakeholders 5+ years of computer proficiency with Microsoft Office and Windows-based systems Strong working knowledge of Medicare / Medicaid regulations