Summary
As our Education Program Manager, you will own the end-to-end delivery and continuous improvement of two offline learning centers in the New York area. You’ll blend strategic program design with hands-on operational leadership to ensure every student enjoys a safe, engaging, and high-quality educational experience.
Key Responsibilities
Program Operations & Student Experience
- Oversee daily operations of two learning centers, ensuring a safe, engaging, and academically rigorous environment.
- Design and refine educational programs to attract and retain students, aligning with market demand and organizational goals.
- Monitor student satisfaction and progress, implementing improvements to boost retention and referrals.
Business Growth & Student Recruitment
Collaborate closely with BD and Sales teams to develop and execute strategies for student recruitment, enrollment growth, and community outreach.Analyze market trends and competitor activity to identify opportunities for program expansion or new offerings.Track and report on KPIs , including student enrollment numbers, conversion rates, and revenue targets.Support sales initiatives by providing program insights, success stories, and data to enhance marketing collateral.Cross-Functional Collaboration
Partner with BD / Sales to align program offerings with customer needs and promotional campaigns (e.g., open houses, trial classes).Work with the curriculum team to ensure programs are competitively differentiated and market-ready.Coordinate with marketing to amplify local brand awareness and drive lead generation.Financial & Resource Management
Develop and manage center budgets, optimizing resource allocation (staff, materials) to balance quality and cost efficiency.Forecast enrollment trends and adjust staffing / resources to meet demand.Stakeholder Engagement
Build relationships with parents, schools, and community partners to strengthen enrollment pipelines.Communicate program value propositions and student outcomes to stakeholders in English and Chinese .Team Leadership
Recruit, train, and mentor center staff to deliver exceptional service and meet recruitment / retention goals.Foster a culture of accountability, linking team performance to student recruitment and satisfaction metrics.Lead the development and implementation of educational programs that align with LingoAce's mission.Manage projects related to curriculum design, ensuring they meet quality standards and learner needs.Oversee change management initiatives to enhance teaching methodologies and student engagement.Collaborate with cross-functional teams to integrate technology into educational practices.Analyze program effectiveness through root cause analysis and implement improvements as necessary.Ensure timely project delivery while managing resources effectively.Requirements
Bachelor’s degree in Education, Business Administration, or a related field.3+ years of experience in education program management , with exposure to sales, business development, or growth initiatives.Proven success in meeting KPIs (e.g., student enrollment, revenue targets) in educational or similar settings.Strong analytical skills to interpret recruitment data and adjust strategies accordingly.Fluency in English and Chinese (written and spoken) to engage diverse stakeholders.Collaborative mindset with experience working across BD, Sales, and Marketing teams.If you're passionate about revolutionizing language education and ready to make a significant impact, we invite you to apply for the Education Program Manager position at LingoAce today!
