Manager, IT Service Operations

E SSENTIAL FUNCTIONS

• Oversee vendor and / or internal operational IT resources managing technical solutions for all local market clinics and practices
• Engagement with work / project intake process issue tracking and resolution for all IT teams
• Lead operational support teams of multiple levels to deliver high quality IT services
• Provide input to HOPCo leadership on effectiveness of vendors and other resources engaged in day-to-day work
• Participate and assist with all local market I.T. support conversations
• Provide critical insights into technical and timeline feasibility of IT participation in integration plans
• Understand requirements from clinical operations and support teams
• Negotiate technical solutions and timelines with clinical operations and support teams
• Communicate requirements needs and timelines with HOPCo IT and contracted partners
• Track progress and risks manage issues set expectations communicate proactively and regularly to all stakeholders
• Define implement and manage metrics tracking mechanism for integration work
• Serve as escalation point and advocate for market leadership support verticals and technical teams

E DUCATION

E XPERIENCE

KNOWLEDGE

SKILLS

ABILITIES

E NVIRONMENTAL WORKING CONDITIONS

PHYSICAL / MENTAL DEMANDS

ORGANIZATIONAL REQUIREMENTS

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

Required Experience :

Manager

Key Skills

Information Technology,Contract Attorney,Fire Alarm,Catia,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1