Military Customer Service / Data Entry / Admin Clerks (Remote)

We are seeking motivated and detail-oriented individuals to serve as Remote Military Customer Service / Data Entry / Administrative Clerks . In this role, you will support active duty, veterans, and military families by providing accurate, professional assistance with administrative processes, data entry, and customer service. The ideal candidate is mission-driven, respectful of confidentiality, and capable of navigating military protocols and terminology.

Key Responsibilities :

Customer Service Support :

Provide prompt and courteous assistance to service members, veterans, and their families via phone, email, or chat.

Assist with inquiries related to benefits, records, ID verification, service documentation, and other military-related needs.

Ensure professional and empathetic communication, especially with sensitive issues.

Data Entry & Records Management :

Accurately input, verify, and maintain military personnel data in databases (e.g., DEERS, DFAS, VA systems, or internal records).

Manage electronic documents including service records, claims, correspondence, and case files.

Perform quality checks to ensure data accuracy and completeness.

Administrative Support :

Prepare reports, forms, letters, and spreadsheets as needed.

Schedule virtual meetings or appointments and manage calendars.

Support compliance with military standards and data security protocols.

Required Qualifications :

U.S. Citizen (required for federal / military contract roles).

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

1+ year(s) of experience in customer service, data entry, or administrative support.

Familiarity with military structure, culture, or services (e.g., VA, DFAS, TRICARE) is a strong plus.

Proficient with Microsoft Office Suite and / or Google Workspace.

Ability to work independently in a remote environment with minimal supervision.

High-speed internet and a secure, quiet home office setup.

Preferred Qualifications :

Prior military service or military spouse / family member.

Experience with military systems such as DMDC, VA.gov, or similar.

Experience with ticketing or CRM software (e.g., Salesforce, Zendesk, ServiceNow).

Active Security Clearance (preferred for certain roles, not required for all).

Soft Skills :

Respectful, patient, and empathetic communication.

Strong attention to detail and organizational skills.

Integrity and commitment to confidentiality.

Benefits :

Competitive hourly pay or salary based on experience and clearance level.

Remote work flexibility with structured schedules.

Paid time off, federal holidays, and sick leave.

Professional development and training support.

Opportunity to support and serve the military community