Collections Support Specialist

Job Details

Experienced

South Richland HQ - Richland WA

Full Time - Hourly

High School

$19.63 - $29.45 Hourly

Day

Description

Take a leap and join our team!

At Gesa we believe in the power of our people. Coming from all walks of life our team members individual stories and unique experiences are our most valuable asset. But its how we come together igniting our collective compassion and commitment to empowering our communities that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others has a desire to do good and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

Get to know us : About - Gesa Credit Union

Role Summary :

Reporting to the Collateral Protection Insurance & Recovery Manager / Team Leader the Collection Support Specialist is responsible for repossessions up to and including coordinating and liquidating all repossessions sold vehicles charge offs lender insurance claims skip claims and other tasks assigned by leadership.

What You Will Be Doing :

• Repossessions and Sold Units : Responsible for processing all paperwork associated with any repossessions. This process commences after the 10-day redemption period has expired notate updates in a timely manner flag accounts pull values order title and prepare title work for sale pay repossession expense and assisting with the process of billing. Move repossessions to auction or dealer lot upon approval from the Collection Support and CPI Manager or AVP and Manager of Collections. When a repossessed vehicle is sold apply sale proceeds and send notice of Sale of Security Letter. Responsible for the upkeep preparing and distribution of monthly reports as requested by management to include but not limited to the remarketing report.
• Process all cancellations of warranties GAP insurance and other dealer related backend products. If the repossession takes place within 90 days notify Collection Support and CPI Manager who will request dealer reserve charge back with Indirect Management.
• Charge Off and Recoveries : Assisting the Recovery Specialist with charge offs and completing all related transactions and notation on every individual account working directly with Collections Management. Under the direction of AVP and Manager of Collections prepare month end reports for Executives staff and Board.
• Insurance Claims : Under the direction of the Collection Support and CPI Manager responsible for assisting with processing all necessary paperwork associated with Skip Claims Premium Deficiency Claims Repo Damage Claims and Repo Expense Claims also LendPro claims filing and processing.
• Research account issues as necessary and demonstrate effective problem-solving skills.
• Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
• Attend credit union training sessions conferences or seminars as approved by supervisor.
• Maintain awareness and adhere to all policies and regulations established by the credit union.
• Processes mail payments and ECM exception payments.
• Prepares files to be assigned to 3

rd

party collection agencies / attorney and monitors accounts.

About You :

Ability to organize prioritize and respond simultaneously to multiple tasks and requests.

Ability to promote a team environment and participate in a cohesive team environment.

Ability to effectively communicate ideas and information both orally and in writing.

Ability to always interact with members and coworkers professionally.

Ability to prioritize assignments and handle multiple tasks at one time.

Ability to complete assignments with a high level of accuracy and attention to detail.

Ability to maintain confidentiality.

Ability to work independently with minimum supervision and be a team player.

Ability to maintain a positive and professional image through effective verbal and written communication.

Ability to assist members vendors and staff effectively.

Ability to handle oneself in stressful situations.

Qualifications

What You Will Need :

High school diploma or GED required.

Minimum of one (1) to three (3) years of related experience required.

Basic knowledge of Collections practices and the law as it applies to the collection of delinquent accounts and bankruptcies.

General office skills including typing filing and professional telephone skills.

PC skills including the following software applications : word processing (Word) and spreadsheets (Excel).

Our Team Member Value Proposition :

In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer :

Incentive Program

Salary Range : $19.63-$29.45

Get wise to whats possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit / background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race / Color / Gender / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Veteran.

Equal Employment Opportunity ()

Required Experience :

Senior IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 19 - 29