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Field Support Specialist

oneservice inc.Honolulu, HI, United States

15 days ago

Job type

Full-time

Job description

Position : Field Service Specialist - Hawaii

Country : US

Department : Field Service

Reports to (Level) : Management

About Us :

oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.

Position Summary :

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.

Key Responsibilities :

Installation & Maintenance

Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.

Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.

Technical Support

Diagnose and troubleshoot mechanical, electrical, and software issues.

Provide on-site and remote technical support to quickly resolve equipment malfunctions.

Customer Training

Deliver thorough training to end-users on equipment operation, maintenance, and care.

Develop and update user manuals or training materials as necessary.

Documentation & Reporting

Record all service activities, including maintenance schedules, repairs, and customer interactions.

Prepare detailed service reports and share findings with customers and internal teams.

Collaboration

Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.

Participate in product demonstrations and trade shows as needed.

Compliance

oneservice is an ISO9001 : 2015 certified organization, conforming to those procedures and standards.

Ensure all work adheres to company policies, customer requirements, and industry regulations.

Follow health and safety guidelines during all service activities.

Qualifications :

Education : A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education / work experience.

Experience :

At least 3 years of field service experience with molecular diagnostic or life science instrumentation.

Strong understanding of laboratory workflows and technologies, such as PCR or NGS.

Technical Skills :

Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.

Familiarity with Windows-based software and networking.

Soft Skills :

Excellent communication and interpersonal skills for effective collaboration with customers and teams.

Strong organizational and time management abilities to handle multiple service requests.

Travel :

Willingness to travel extensively (up to 75% overnight travel).

Valid drivers license and passport for domestic and occasional international travel.

Benefits :

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

401(k) plan with company match.

Generous paid time off and holidays.

Opportunities for professional growth and career advancement.

Why Join Us?

At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.

Compensation details : 30-34 Yearly Salary

PIe64186602713-31181-37973933

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Field Support Specialist • Honolulu, HI, United States