Service Manager

Job Description

Job Description

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

DH Pace Company, Inc. is seeking a customer-focused and motivated Service Manager to join our Entry Door Service Department in Tempe, AZ. In this key role, you will be responsible for managing the functionality, efficiency, and profitability of our service operations while fostering strong customer relationships. If you are looking for a new challenge and have a passion for operational excellence, we invite you to apply!

Job Responsibilities :

• Oversee both field and office operations to ensure smooth and effective service delivery.
• Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.
• Handle customer escalations, resolve issues, and maintain strong, positive relationships with clients.
• Monitor service schedules, customer activities, departmental profitability, and ensure seamless daily business operations.
• Promote a safety-first culture and ensure compliance with all relevant safety standards and regulations.
• Manage departmental budgets, inventory, fleet, recruitment efforts, and keep an eye on competition.
• Conduct employee performance reviews, provide coaching, and foster professional development.
• Perform additional duties as assigned.

Job Requirements :

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Our benefit offerings include :

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)