Social Media Community Manager

Social Media Community Manager

Job Number : 25-

Use your skills where innovative technology solutions begin. ECLARO is looking for a Social Media Community Manager for our client in Overland Park, KS.

ECLAROs client is a leading consumer products company with a global presence. If youre up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities :

• Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.
• Define and evolve platform-specific tone-of-voice guidelines.
• Build audience communities by engaging beyond owned channels to grow reach.
• Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.
• Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.
• Monitor veterinary conversations (branded / unbranded) in open and closed groups; report insights to the business.
• Act as the point of contact for CXEC for community management-related queries.
• Provide detailed analytics and sentiment tracking to stakeholders.
• Share feedback with the paid media team on campaign community sentiment.
• Identify trends and influencers to inform content and marketing strategy.
• Coordinate "surprise and delight " opportunities in partnership with CXEC.
• Stay current on industry trends and community behaviors.

Required Qualifications :

Preferred Skills :

Pay Rate : $44.22 / Hour

If hired, you will enjoy the following ECLARO Benefits :

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