Social Media Community Manager
Job Number : 25-
Use your skills where innovative technology solutions begin. ECLARO is looking for a Social Media Community Manager for our client in Overland Park, KS.
ECLAROs client is a leading consumer products company with a global presence. If youre up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities :
- Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.
- Define and evolve platform-specific tone-of-voice guidelines.
- Build audience communities by engaging beyond owned channels to grow reach.
- Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.
- Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.
- Monitor veterinary conversations (branded / unbranded) in open and closed groups; report insights to the business.
- Act as the point of contact for CXEC for community management-related queries.
- Provide detailed analytics and sentiment tracking to stakeholders.
- Share feedback with the paid media team on campaign community sentiment.
- Identify trends and influencers to inform content and marketing strategy.
- Coordinate "surprise and delight " opportunities in partnership with CXEC.
- Stay current on industry trends and community behaviors.
Required Qualifications :
5+ years of experience in social media / community management.Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit.Strong interpersonal and written communication skills.Preferred Skills :
Experience with tools like Emplifi.Familiarity with AI tools for community engagement.Proficient in Smartsheets and Google Suite.Pay Rate : $44.22 / Hour
If hired, you will enjoy the following ECLARO Benefits :
k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through ECLAROApply Now
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