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Social Media Community Manager

Social Media Community Manager

EclaroOverland Park, KS, US
18 days ago
Job type
  • Full-time
Job description

Social Media Community Manager

Job Number : 25-

Use your skills where innovative technology solutions begin. ECLARO is looking for a Social Media Community Manager for our client in Overland Park, KS.

ECLAROs client is a leading consumer products company with a global presence. If youre up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities :

  • Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.
  • Define and evolve platform-specific tone-of-voice guidelines.
  • Build audience communities by engaging beyond owned channels to grow reach.
  • Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.
  • Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.
  • Monitor veterinary conversations (branded / unbranded) in open and closed groups; report insights to the business.
  • Act as the point of contact for CXEC for community management-related queries.
  • Provide detailed analytics and sentiment tracking to stakeholders.
  • Share feedback with the paid media team on campaign community sentiment.
  • Identify trends and influencers to inform content and marketing strategy.
  • Coordinate "surprise and delight " opportunities in partnership with CXEC.
  • Stay current on industry trends and community behaviors.

Required Qualifications :

  • 5+ years of experience in social media / community management.
  • Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit.
  • Strong interpersonal and written communication skills.
  • Preferred Skills :

  • Experience with tools like Emplifi.
  • Familiarity with AI tools for community engagement.
  • Proficient in Smartsheets and Google Suite.
  • Pay Rate : $44.22 / Hour

    If hired, you will enjoy the following ECLARO Benefits :

  • k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
  • Apply Now

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    Social Media Manager • Overland Park, KS, US