Lead Client Service Representative

Lead Client Service Representative

VCA Hyannis Animal Hospital is a busy, 11-doctor, small animal practice located in West Yarmouth, MA. The hourly pay rate is $27 to $30 / hour depending on experience. Our hospital has been serving the Cape Cod community for over 40 years. We are actively seeking a highly experienced Client Service Professional to join our leadership team as our Lead Client Service Representative. Under direction from the Hospital Manager, the Lead Client Service Representative performs a wide range of difficult-to-complex administrative activities related to quality patient care, excellent client service, promotion of services, staffing, human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Intermediate to expert computer skills.
• Strong supervisory skills.
• Self-starter and team player.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field required.

Job Responsibilities

Among the reasons to consider joining VCA are :

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page.