Account Manager Client Business Management

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Job Summary

The Account Manager is responsible for developing and sustaining working relationships with internal partners to meet client expectations. This role involves participating in or leading client calls and delivering business initiatives while managing bank-initiated changes that impact brand partners or cardholders. It includes maintaining project trackers and handling the submission and reconciliation of program invoices with a solid understanding of contract terms and bank procedures. Timely delivery of contract-related reports such as SLA reporting and supporting clients adherence to bank protocols are essential duties. The role oversees inventory management focusing on effective expense management for non-campaign related components. The Account Manager possesses an advanced knowledge of reporting tools and metrics and assists with Salesforce maintenance and ensures the accurate and timely delivery of portfolio reporting packages and maintaining PartnerPortal access.

Essential Job Functions

• Takes on the responsibility of facilitating onboarding for brand partners and new hires while also managing day-to-day relationships with internal and external partners. Key duties include creating and delivering meeting content managing accountability for deliverables and fostering effective communication across teams. - (30%)
• Manages day-to-day operations including issues management and expense tracking. Regularly communicates progress and timelines to external partners and participates in weekly project meetings. Works closely with partners to advance projects ensure timelines are met and identify issues affecting customers or partners. - (25%)
• Plays a key role in achieving budget goals through tactics informed by cross-functional and matrix partners. Responsibilities include developing a thorough understanding of client contracts creating contract summaries and conducting detailed SLA reporting analysis. Facilitates communication across the organization and ensures adherence to bank operating procedures by external partners. - (15%)
• Ensures regular communication of initiatives to external partners while managing the implementation and maintenance of program operations. Works closely with internal and external partners to expedite issue resolution and articulates fraud rules and regulations to partners. Responsible for establishing proper credit management policies to protect Bread Financial. - (15%)
• Focuses on utilizing reporting tools to monitor key metrics identify opportunities and drive solutions. Advanced understanding of reporting is crucial alongside proactive communication with clients and internal teams to ensure accuracy. Key responsibilities include translating data into actionable insights and assisting brand partners in navigating reporting tools. - (15%)

Minimum Qualifications

Preferred Qualifications

Skills

Reports To : Director and above

Direct Reports : 0

Work Environment

Travel

Physical and Mental Requirements

To perform this job successfully an individual must be able to perform each essential job function satisfactorily and meet the physical mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions absent undue hardship.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and / or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below) :

$87900.00 - $159200.00

Full Salary Range for position :

California : $101000.00 - $198900.00

Colorado : $87900.00 - $167100.00

New York : $96600.00 - $198900.00

Washington : $92200.00 - $183000.00

Maryland : $92200.00 - $175100.00

Washington DC : $101000.00 - $183000.00

Illinois : $87900.00 - $175100.00

New Jersey : $101000.00 - $183000.00

Vermont : $87900.00 - $159200.00

The actual base pay within this range may be dependent upon many factors which may include but are not limited to work location education experience and skills.

Bread Financial offers medical prescription drug dental vision and other voluntary benefits (including basic and optional life insurance supplemental medical plans and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses / domestic partners and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financials 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (PSST) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial (NYSE : BFH) is a tech-forward financial services company that provides simple personalized payment lending and saving solutions to millions of U.S consumers. Our payment solutions including Bread Financial general purpose credit cards and savings products empower our customers and their passions for a better life. Additionally we deliver growth for some of the most recognized brands in travel & entertainment health & beauty jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.

To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.

Job Family : Client Services

Job Type : Regular

Required Experience :

Manager

Key Skills

Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 92200 - 183000