Customer Service Representative IV

Job Functions Duties Responsibilities and Position Qualifications :

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Position Summary :

Responds to requests initiated by customers. Responsible for delivering high quality service on all inbound or outbound calls in assigned phone queues.

Duties & Responsibilities :

• Utilizes customer service skills to effectively and efficiently handle telephone calls.
• Effectively utilizes departmental resources to maximize productivity determine priority and ensure quality service.
• Handles administrative duties that may include maintaining records.
• Troubleshoots inquiries and follow up on issues that cannot be resolved immediately.
• Adheres to departmental policies and procedures.
• Effectively resolves priority complex calls emails and duties.
• Responds to quickly and accurately a higher volume than CSRIII expectations.
• Assists supervisor and serves as a technical resource for the department.
• Uses initiative and independent judgment within procedural guidelines.
• May work directly with pathologists to resolve cases.
• Performs all other duties as assigned.

Education and Experience :

Licensure and Certifications :

Knowledge Skills and Abilities :

Physical Requirements :

Work Conditions :

Environmentally controlled medical office environment with exposure to noise. Fast-paced environment with occasional high pressure or emergent situations.

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours :

40

Work Shift : Job Category :

Laboratory Operations

Company :

Clinical Pathology Laboratories Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1