Manager- Support Services

IndygoIndianapolis, IN, US

6 days ago

Job type

Full-time

Job description

Job Description

Position Title : Manager – Support Services

Safety Sensitive : Yes

Supervisor’s Title : Deputy Chief Transportation Officer

FLSA Status : Exempt

Department : Transportation

Division : Operations

This is an onsite position. This role will not be remote. This role is expected to cover First Shift (8AM-5PM).

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE

A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit.

At IndyGo, getting people from one place to another is much more than just moving riders : it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas.

We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.

INDYGO MISSION

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.

Accountability : We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.

Diversity : We promote, embrace, and value all individuals.

Safety : We ensure safe and secure environments.

Excellence : We strive for quality in everything we do.

Teamwork : We actively promote effective communication, collaboration, and partnerships.

Respect : We value and treat all with dignity.

BENEFITS WE OFFER

Full-time positions with guaranteed 40 hours / week.
Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
Free on-site wellness clinic for employees and their families.
Retirement plan (401A and 457B).
Tuition reimbursement.
Free IndyGo transportation for employees and their families.
Federal Loan Forgiveness Program

POSITION PURPOSE

The Manager of Support Services is responsible for supporting, supervising, coordinating, and administering all activities in the Service Center and Radio Dispatch. This position also provides support to various department heads, including Vehicle Maintenance, Transportation, Communications, Scheduling, and Accounting.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform the functions listed above in a satisfactory manner. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

Oversees the day-to-day operations of the Service Center and Radio Room including work scheduling and radio communications.

Supervise the daily operations of the represented Service Center clerks and Radio Room dispatchers.

Ensures efficiency and compliance for all deliverables and key performance indicators set for the staff.

Responsible for processing and ensuring the accuracy of weekly Coach Operator payroll.

Responsible for upkeep, repair, and coordination with Metropolitan Emergency Services Agency and other vendors for all radio communication systems.

Responsible for master utilization of the HASTUS and Transit Master systems and supporting other Operations employees with their use.

Communicates with personnel from all departments; implement logistic and schedule policies designed to promote quality control and overall safety.

Communicates with other department managers, customers, and department heads for congruence and systematic rollout.

Performance monitoring for operations and administrative adherence ensure that the staff complies with union contracts, municipal regulations, and safety protocol.

Responsible for communicating federal law compliance for transportation safety.

Coordinates operations with associated agencies, including the police and fire departments, the railroad system, and other agencies as needed.

Assists the Manager of Transportation with timely communication of route delays (planned and unplanned) with necessary departments throughout the organization.

Assists transportation supervisors in the supervision of coach operators and in notifying operators of emergency situations, detours, route changes, and other miscellaneous instructions as needed.

Responsible for supervising and administering the Coach Operator Pick process.

This position is accountable for safety in the workplace.

OTHER FUNCTIONS

Participate in technical committees in support of department staff.

Participate in the development of training related to transit technology.

Provide technical information to Indianapolis Public Transit Committee members and address inquiries from the field.

Makes recommendations regarding ways to improve customer service and satisfaction.

Assists with the coordination of special events as needed.

Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more employees.

Applies supervisory responsibilities according to organizational policies and applicable laws.

Interviews, hires, and trains employees; plans, schedules, assigns and directs work; sets goals for the staff; evaluates and manages employee performance; addresses complaints and resolves employee issues.

EDUCATION AND / OR EXPERIENCE

To perform this job successfully, an individual must have the following education and / or experience.

Bachelor’s Degree in Business or related field preferred; may substitute education with work experience

Minimum of six (6) years of customer service and supervisory experience required, preferably in transit and / or a union environment.

Valid driver’s license required; commercial driver’s license (CDL) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily.

Proficiency in using a computer and related technology, including proficiency with Microsoft Office, the internet, and spreadsheets and databases.

Effective written and verbal communication skills.

Proficient presentation skills and the ability to communicate with groups.

Ability to monitor a budget.

Ability to direct and motivate others.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

Must be able to prioritize work and arrange schedule to meet deadlines.

Ability to work independently with minimal supervision.

Position requires an individual remain stationary for extended periods without being able to leave the work area. May have to move or position themselves to use office equipment. May have to move occasionally between departments and / or facilities.

Position may require spending time outside of the facilities in an outdoor environment.

Requires some exposure to machinery / equipment, excessive noise, extreme temperatures, fumes / odors, some hazardous materials, and dirt / dust.

Local travel may be required occasionally between various IndyGo locations.

IndyGo is an Equal Opportunity Employer.

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Service Support • Indianapolis, IN, US