Staffing Coordinator

Live Well Home Care • Bedford, Texas

2 days ago

Job type

Full-time

Quick Apply

Job description

Join our team, where we are committed to providing exceptional care and support to our Veteran and elderly clients!

Schedule

Monday-Friday 12PM-9PM

Job Summary :

The Customer Service Representative (CSR) is responsible for ensuring that all home care clients receive the highest level of in-home care by providing qualified staffing for all authorized or requested hours.

Duties / Responsibilities :

Responsible for scheduling qualified PCA’s (personal care attendants) to work all authorized hours according to each client’s Service Plan.
Complete daily monitoring of all attendant timekeeping ensuring all hours are worked.
Maintaining an authorization / utilization percentage of 95% or greater
Ensure all communication with clients is documented in the Electronical Medical Record.
Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.
Coordinate with leadership to provide documentation for client and employee incidents and complaints.
Attend daily and weekly meetings or huddles.
Assist with orienting new CSRs.
Other duties as assigned

Required Skills / Abilities :

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Ability to prioritize tasks.

Ability to function well in a high-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.

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Staffing Coordinator • Bedford, Texas