Computer User Specialist

Computer User Specialist

Job description

WFI International, a leading manufacturer and supplier of integrally reinforced branch connection fittings to the power, oil and gas, chemical, and other industries, is looking for a Computer User Specialist. The Company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.

The Company is a drug free workplace.

The Computer User Specialist is responsible for installing, modifying, and making minor repairs to personal computer hardware and software systems, and providing technical advice and support to system users.

Primary Responsibilities :

• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users' premises.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users' requirements.
• Provides telephone, in-person, and online support to end-users.
• Provides updates, status, and completion information to manager and / or users, via voicemail, e-mail or in-person communication.
• Refers major hardware problems to service personnel for correction.
• Connect users to networks and provides initial training in facilities and applications.
• Elevates complex issues to senior staff.
• Performs other duties as assigned.

Education / Experience

Job Type : Full-time