TECHNOLOGY DELIVERY MANAGER-(CHARLOTTE-HYBRID)

Compass Digital Project Manager

Compass Digitalthe digital and technology arm of Compass Group North Americabuilds and scales digital products and technologies to exceed the expectations of our guests and clients. We create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its various clients through scalable, cutting-edge technologies and solutions.

The Project Manager position offers a unique opportunity to gain exposure leading impactful enterprise-wide business initiatives in a Fortune 500 company. A successful candidate is experienced and accountable for project management execution from project initiation through project close. Our project managers are responsible for overseeing technology deployments in the food service industry across North America. Our project managers enable our field operations teams to provide their guests with a best-in-class experience supported by technology. The ideal candidate will have a strong background in project management, a deep understanding of technology systems, and a proven track record of successfully deploying complex technology solutions.

Responsibilities

• Ensure projects are delivered on-time, within scope and within budget.
• Follow a detailed project plan and maintain accurate up-to-date project documentation.
• Ensure project deliverables are provided timely.
• Promptly and effectively respond to emails, and requests for information.
• Host / facilitate meetings with stakeholders, clients, and third-party vendors throughout the project lifecycle.
• Establish and maintain relationships with key stakeholders, providing day-to-day reporting on project status and changes.
• Approve scope changes and process change orders to secure funding.
• Identify / report project risks or potential risks to management.
• Manage all project issues, changes, and risks through formally defined processes.
• Conduct thorough testing of the deployed technology to ensure it meets requirements and functions as intended.
• Facilitate UAT sessions with end-users to validate that the deployed technology solution aligns with their needs and expectations.
• Accurately track and record project financials, vendor invoices and client invoices.
• Reconcile project invoices and create a project cost summary to review with the client at project close.
• Transfer technology configuration and troubleshooting knowledge to the Digital Support Team at project close.

Qualifications

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Compass Digital maintains a drug-free workplace. Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.