Director of Rare Disease PSS Strategic Operations

Job Title : Director of Rare Disease PSS Strategic Operations

Location : Morristown, NJ Cambridge, MA

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The Director of Operations for Rare Disease PSS serves as a strategic operational leader responsible for driving excellence across the Rare Disease Patient Support Services (PSS) Department. This pivotal role will lead the operational implementation of our innovative go-to-market (GTM) approach, ensuring seamless execution of strategic initiatives while maintaining our patient-centric focus.

The Director will establish and optimize operational frameworks, processes, and governance structures that enable the PSS department to deliver exceptional support to patients with rare diseases. This role requires a visionary leader who can translate strategic objectives into actionable operational plans, drive cross-functional collaboration, and implement scalable solutions that enhance departmental effectiveness and efficiency.

Working closely with the Rare Disease PSS Leadership Team, the Director of Operations will provide critical operational support, data-driven insights, and strategic recommendations to inform decision-making and drive continuous improvement. This role demands exceptional project management capabilities, business acumen, and the ability to navigate complex healthcare systems while maintaining unwavering focus on improving patient outcomes.

About Sanofi :

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities :

Strategic Leadership, Operations, & Performance

Lead operational implementation of the Rare Disease PSS Department's GTM strategy, ensuring alignment with organizational priorities and business objectives

Identify and execute opportunities for operational innovation, efficiency gains, and process optimization

Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics

Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams

Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact

Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions

Stakeholder Management & Collaboration

Build and maintain strong relationships with internal stakeholders across Commercial, Medical Affairs, Market Access, Legal, Compliance, and other key functions

Partner with external stakeholders including healthcare providers, patient advocacy organizations, specialty pharmacies, and payers to compliantly enhance patient support services

Leadership Support & Strategic Planning

Provide strategic operational support to the Rare Disease PSS Leadership Team, including data analysis, insights, and recommendations

Develop executive-level reporting and dashboards that highlight operational performance, trends, and opportunities

Prepare and deliver compelling presentations for leadership reviews, strategic planning sessions, and cross-functional meetings

Support budget planning, resource allocation, vendor management, and capacity planning decisions

Process Optimization & Systems Management

Design, implement, and optimize operational processes that enhance efficiency, quality, and compliance based on performance data, stakeholder feedback, and evolving business needs

Evaluate and recommend technology solutions that improve operational capabilities and enable data-driven decision making

Lead change management initiatives to drive adoption of new processes, systems, and ways of working

Departmental Strategy & Innovation

Champion operational and innovation excellence across the PSS department, establishing standards and best practices

Contribute to departmental strategy development, including annual operational planning processes

Support development and implementation of launch readiness plans for new products and indications

About You

Qualifications : Required :

Bachelor's Degree required; MBA or advanced degree preferred

8+ years of progressive experience in pharmaceutical / biotech operations, strategy, project management, or related fields

5+ years of experience leading complex, cross-functional projects in a matrix environment

Demonstrated expertise in project management methodologies, tools, and best practices

Strong understanding of pharmaceutical commercialization, patient support services, and rare disease dynamics

Experience developing and implementing operational strategies and frameworks

Exceptional organizational skills with ability to manage multiple priorities simultaneously

Outstanding written and oral communication skills, including executive-level presentation abilities

Strong analytical and problem-solving capabilities with data-driven decision-making approach

Proficiency in project management tools, MS Office Suite, and data visualization platforms

Ability to travel as required, approximately 15-20%

Preferred Qualifications :

PMP (Project Management Professional) certification or equivalent

Experience in rare disease therapeutics or specialty pharmaceutical operations

Background in patient services, case management, or healthcare operations

Salesforce CRM or similar platform experience

Experience with Agile, Lean, or Six Sigma methodologies

Change management certification or experience leading organizational transformation initiatives

Experience working with patient advocacy organizations and healthcare providers in rare disease

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.