Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Title : Workplace Experience Coordinator
Location : Detroit, MI (Onsite, 5 days a week)
Duration : 12 / 15 / 2025 1 / 16 / 2026 (Site closed 12 / 25 1 / 1)
Hours : 8 : 00 AM 5 : 00 PM
Work Environment / Client Notes
- Parking validation provided
- Downtown building location
Team Overview
Part of a collaborative onsite teamPosition sits at the reception desk on the floorPosition Summary
The Workplace Experience Coordinator delivers a world-class customer service experience to employees and visitors within a designated building. This role is part of the Workplace Experience team, supporting daily operations, reception services, and workplace coordination.
Typical Day Responsibilities
Manage reception desk operationsValidate parking for employees and guestsHandle inquiries and direct individuals appropriatelyManage the check-in process for visitorsAssist with light shipping and receiving tasksCommunicate regularly with the security teamMust-Have Skills
Strong customer service skillsExperience as the main point of contact at a reception deskProficiency in Microsoft Office SuiteAbility to work independentlyStrong communication skills, including coordination with securityNice-to-Have Skills
Experience working in a tech company environmentRequired Experience
A few years of related experiencePrior receptionist experience in a professional or corporate settingSoftware Skills
Microsoft Office Suite (Word, Excel, Outlook)Ability to manage email and spreadsheets efficientlyInterview Process
Two steps : virtual interview followed by onsite interviewWhat You ll Do
Serve as the first point of contact, greeting all employees and visitorsIssue visitor and parking passes and follow all security proceduresAnswer phones professionally and assist with presentations or group communicationsCoordinate recreational, dining, and business activity reservationsManage janitorial or maintenance work orders as neededSupport workplace services including mail, office supply coordination, and onboarding activitiesRespond to inquiries or complaints and provide effective customer service solutionsOrganize and manage on-site events, including space reservation, setup, teardown, and supply coordinationFollow all property-specific security and emergency procedures and notify appropriate partiesCoordinate with workplace vendors and service providersCommunicate detailed or complex information within the team and follow managerial directionUse established procedures to solve routine problems with limited discretionWhat You ll Need
High School Diploma or GEDUp to 2 years of relevant work experienceAbility to follow standard work routines and processesStrong communication skills for sharing clear, straightforward informationWorking knowledge of Microsoft Office (Word, Excel, Outlook)Strong organizational skills and a proactive, inquisitive mindsetMetasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.