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Intake Coordinator
Intake CoordinatorNEW BEGINNINGS BEHAVIORAL HEALTH IN • Towson, MD, United States
Intake Coordinator

Intake Coordinator

NEW BEGINNINGS BEHAVIORAL HEALTH IN • Towson, MD, United States
13 days ago
Job type
  • Full-time
Job description

Intake Coordinator

The Intake Coordinator is responsible for overseeing and facilitating the entire intake process for new clients across all programs at New Beginnings. This includes initial screenings, collecting required documentation, performing urinalysis, coordinating with internal departments, and ensuring that each client is properly placed in the appropriate level of care and therapy group. The Intake Coordinator plays a key role in client engagement, treatment onboarding, and communication between clinical, housing, and administrative teams.

Essential Duties and Responsibilities

Client Intake Coordination

  • Facilitate client intakes on designated days .
  • Assist clients in completing all intake paperwork and obtaining necessary documentation.
  • Follow up on intakes completed by other staff on non-intake days
  • Assess clients to determine the appropriate level of care using the provided screening tools.
  • Provide clients with orientation information and a program handbook.

Urinalysis (UA) Administration

  • Conduct UAs using either instant cup tests or lab-submitted samples.
  • Process and submit lab UAs using designated software systems.
  • Upload and report UA results in client records and notify appropriate team members of any positive results.
  • Client Referral and Coordination

  • Refer clients to appropriate mental health providers, psychiatrists, and medical evaluators.
  • Coordinate with housing and counseling staff for proper placement based on level of care and functionality.
  • Submit documentation and consents to external providers in a timely and confidential manner.
  • System and Documentation Management

  • Enter all client information into the ICAN and Carelon systems.
  • Upload all required intake documents into shared drives and internal databases.
  • Maintain accurate electronic and paper files for all client intakes.
  • Complete and update monthly referral and census logs.
  • Team Communication and Support

  • Email appropriate counselors, case managers, and housing coordinators with intake updates.
  • Send introductory emails for each new client to all relevant staff.
  • Attend and participate in internal meetings and cross-departmental coordination.

    Qualifications

    Required :

  • High School Diploma or equivalent
  • Excellent organizational and communication skills
  • Basic proficiency with data entry and office software (e.g., Excel, Microsoft Office)
  • Ability to maintain confidentiality and professionalism in client interactions
  • Preferred :

  • Associate or Bachelor’s degree in Behavioral Health, Social Work, or related field
  • Experience in substance use or mental health treatment settings
  • Familiarity with ICAN, Carelon, or other health record systems
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    Intake Coordinator • Towson, MD, United States

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