Sr. Client Success Partner

Client Partner L3

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most.

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing :

Client Partner L3 is a relationship-focused seller who is a strong analytical consultant, storyteller and negotiator. They are responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA / T&C negotiations, annual planning strategy, JBP(+) / QBR / T2T support and more.

Main responsibilities :

• Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships
• Responsible for quota on assigned account book (30-60 accounts) leading the sales cycle from lead identification to contract negotiation
• Focus on building CPG partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish CPG and Category goals and objectives
• Partners with merchandizing team for Winning Model / JBP(+), Annual Planning / T2T / Innovation Planning needs
• Strives to build strong relationships across the entire CPG team (brand, agency, shopper, ecommerce)
• Key focus on demand generation, proactive and strategic selling and program management through IO
• Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals
• Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs
• Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature
• Provides a map and strategic plan to attain and exceed account quota
• Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns
• Develop partnerships with Albertsons Merchandizing Team (NCD / ASM)
• Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer
• Responsible for account penetration and creating net new relationships across the client's organization with a deep understanding of overarching client business goals and objectives
• Ownership of improving opportunity win rate, deal slip rate, sales cycle duration, client outreach and other relevant sales metrics
• Provides account-level forecasting predictions
• Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data
• Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting with minimal variance
• Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage
• Continuously monitor, learn and develop knowledge of retail media landscape
• Client travel dependent on book (monthly)

We are looking for candidates who possess the following :

We also provide a variety of benefits including :

The salary range is $95,400-$123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include, medical, dental, vision, disability and life insurance, sick pay, PTO / Vacation pay / Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for an inventive plan.