Operational Success Specialist

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The Operational Success team exists to enable Representative and Customer Excellence teams through onboarding, development, process optimization, and digitalization. We act as a resource for all Reps, providing guidance, tools, and support that drive efficiency and enhance customer experience. By championing E+H Digital Business and facilitating continuous improvement, we strengthen sales efforts and ensure teams are equipped for success.

Which tasks will you perform?

• Lead initiatives that optimize workflows and enhance customer experiences.
• Facilitate improvement of key performance indicators (KPI's) in the region through process improvements and efficiencies.
• Support and facilitate both employees and sales reps onboarding and development process.
• Process owner for training and knowledge bank of various business tools (i.e. Endress.com, Service Portal, Applicator, Asset Central Viewer, Rep Toolbox) for customers, reps, and Endress+Hauser.
• Champion the adoption of digital business across internal and representative teams, and customers.
• Manage, support, and direct the processes for successful fulfillment of an order.
• Act as the escalation pathway for complaint management and internal nonconformity cases for resolution.
• Manage customer experience cases and drive to root cause analysis.
• Implement customer feedback to improve overall experience and prevent issues from occurring.
• Support the rep sales lead management program.

What do we expect from you?

You will have (required) :

You may have (preferred) :

What can you expect from us?

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.