Head of Loyalty Programs (Chestnut Hill)

Head of Loyalty Programs

About the Company

Prominent real estate developer specializing in mixed-use, open-air shopping centers

Industry

Real Estate

Type

Privately Held

Founded

1990

Employees

201-500

Specialties

• retail real estate
• mixed-use development
• open-air shopping centers
• retail
• and real estate acquisitions

About the Role

The Company is in search of a Head of Loyalty Programs with an entrepreneurial spirit to lead the evolution and scaling of a groundbreaking loyalty initiative. The successful candidate will be responsible for the overall strategy, growth, and operational execution of the program, with a focus on driving measurable outcomes such as customer engagement, retailer sales, and program profitability. This role demands a dynamic and strategic leader who can identify and evaluate new opportunities, own revenue and budget targets, and deliver a seamless, differentiated experience for members. The Head of Loyalty will also be tasked with fostering a culture of experimentation, making data-driven decisions, and collaborating with cross-functional teams to position the program as a key differentiator that adds significant value for tenants and drives customer loyalty.

Applicants for the Head of Loyalty Programs position at the company should possess a strong background in developing and executing go-to-market strategies, scaling digital products, and P&L ownership. The role requires a proven track record in leading and inspiring teams, as well as the ability to influence senior stakeholders. Familiarity with loyalty programs, particularly in retail, hospitality, e-commerce, CPG, travel, or subscription services, is preferred. The ideal candidate will have expertise in growth marketing tactics, A / B testing, and experience with mobile app development and product management. A passion for building, iterating, and problem-solving in fast-paced environments is essential, as is the ability to manage and grow a high-performing team.

Travel Percent

Less than 10%

Functions