Principal Operations Coordinator Wire Authentication (Essential Onsite)

Principal Operations Coordinator - Wire Authentication (Essential Onsite)

As a Principal Coordinator in Enterprise Payment Operations you will execute activities in a fast-paced multi-function multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation on behalf of our customers and internal lines of business

Summary of Responsibilities

Completes daily inbound and outbound phone calls to our customers

Executes the review and approval of wire payment requests on behalf of the Enterprise supporting Commercial Small Business Consumer and Internal Partners

Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements

May make effective independent decisions when necessary

Works with management to identify process improvements

Contributes in project settings in a limited capacity

Investigates and resolves customer issues with little or no assistance

Provides support to customer-facing associates for international and domestic wires

Provides a positive customer experience

Location : This role is an essential position and requires on site attendance. Associates are expected to be onsite Tuesdays Wednesdays and Thursdays. Associates work at home Mondays and Fridays.

Schedule

Monday - Friday 9 : 00am - 5 : 30pm EST

Basic Qualifications

High School Diploma GED or equivalent certification

At least 2 years of experience in banking or in the financial industry

At least 3 years of customer service or contact center experience

At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications

At least 3 years of experience in banking or in the financial industry

At least 2 years of experience using Microsoft Office or Google Suite products

At least 4 years of customer service or contact center experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond VA : $56800 - $64800 for Principal Ops Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Staff IC

Key Skills

Experience Working With Students,Google Docs,Organizational skills,Classroom Experience,Data Collection,Materials Handling,Workers' Compensation Law,OSHA,Special Operations,Team Management,Experience with Children,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 56800 - 64800