Operations Manager

Job Description :

At Sparklight / Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states : AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Lead the development and delivery of dashboards and reports focused on sales funnel health, call center performance, closed sales, and revenue attribution.
• Conduct 30-60-90 day funnel reviews with Sales Leadership to identify trends, risks, and sales performance opportunities.
• Build and manage a reporting intake process to prioritize and execute cross-functional reporting requests.
• Analyze sales performance data to identify gaps and implement data-driven strategies that improve conversions and sales productivity.
• Maintain data accuracy across platforms, including current billing systems and reporting tools (e.g., Power BI, Tableau, Excel).
• Partner across Sales, IT, Marketing, Finance, and Legal to align reporting, performance insights, and operational priorities.
• Support and scale sales gap closure modeling and campaign-level impact tracking.
• Drive visibility into "at-risk" revenue opportunities and establish proactive tracking of ticketing and closed sales disputes.
• Provide performance readouts and insights to leadership that influence strategic planning and resource alignment.
• Help shape the future-state reporting infrastructure, including integrated visibility into tickets, chats, and sales trends across channels and systems.

Qualifications

Core Competencies

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :

Additional Perks

We're an Award-Winning Organization!

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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