IT Operations Specialist

IT OPERATIONS SPECIALIST

Pay : $40-50 hr

Location : Manhattan

Summary

We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.

Requirements

• 3-5 years of experience in system administration or a similar IT support role
• Proven experience managing on-site inventory, hardware requests, and vendor coordination
• Strong Mac experience is essential
• Expertise in providing white-glove, high-level support
• In-depth knowledge of networking concepts (TCP / IP protocols, Wi-Fi, VPN, wired connections)
• Familiarity with Google Workspace and Microsoft 365 platforms
• Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
• Experience with Active Directory or Okta for user provisioning and permissions
• Competency in handling user access requests and security protocols
• Experience with mobile device management (MDM) and software / hardware installations
• Ability to assist with conference room technology setup and troubleshooting

Responsibilities