Loan Operations Quality Control - AVP

The Loan Doc & Proc Team Coord is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach / taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal / formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and / or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Individual must be accountable, ethical, results oriented, trustworthy and credible.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities :

This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.

Activities will include independently processing and closing loans within a complex loan operations environment.

Integrates a solid understanding of industry, business standards and practices of loan documentation processes

Applies professional judgment, analytical thinking and knowledge of data analysis tools and methodologies to make recommendations to senior management to support process improvement

Ability to lead and provide guidance to a small team

Deals with most loan related problems independently and has some latitude to resolve complex issues

Applies judgment when interpreting data, preparing reports, and presents findings to management with recommendations based on identified trends and facts

Designs and analyses complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support / control activities

Participates in, and supports the implementation of, projects as assigned, applies project management skills to support initiatives

Interprets data and makes recommendations for the launch of new products / services and upgraded platforms that loan documentation / processing functions

Demonstrates a understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes

Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, and to adhere to audit and control policies

Timely management, escalation and resolution of all requests / inquiries / issues / errors related to loan documentation

Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit, and the wider Operations group

Provides informal guidance and / or on-the-job-training to new team members

Has direct interaction with external customers to disseminate or explain information

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :

5-8 years of experience

Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process

Demonstrate understanding of Loan Processes, Procedures, Products and Services

General awareness of managing, preparing, and reviewing loan documentation

Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues

Awareness of risk types, policies and control measures and processes

Comply with applicable laws, rules, and regulations, and adhering to Policies

Education :

• Bachelor's / University degree or equivalent experience

Job Family Group :

Operations - Transaction Services

Job Family :

Loan Documentation and Processing

Time Type : Full time

Primary Location :

New Castle Delaware United States

Primary Location Full Time Salary Range :

$78,080.00 - $117,120.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Anticipated Posting Close Date :

Nov 27, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi's EEO Policy Statement () and the Know Your Rights () poster.

Citi is an equal opportunity and affirmative action employer.

Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.