No longer accepting applications
Project Coordinator / Tech Support Coordinator
TEKsystemsPhoenix, AZ, US30+ days ago
Job type
- Full-time
Job descriptionFollowing established guidelines, responds to telephone inquiries concerning support, processing or request procedures and systems status Receives and Documents daily and weekly orders, passes information to teammates, and uploads information in to Enterprise Configuration Services website Records inquiries, repair and service requests, resolves request or directs it to appropriate technical area, tracks status and follows up to ensure client satisfaction Escalates to senior staff and management when solution is unclear. Reports problems with procedures Monitors PAC 2000, WANDA, and shared mailed queues for incoming requests throughout the day; prioritizes these requests appropriately Must be able to handle a fast paced environment dealing with multiple projects and shifting priorities Experience with asset management a plus. Ability to keep management apprised of status on an on-going basis Experience with WANDA and PAC 2000
Job Description
Job Description
- VACCINE IS REQUIRED
This position has the responsibility of processing orders that come into the Phoenix Configuration Center for the VoIP phone project, which is a large initiative that is migrating the administration buildings to VoIP phones. This position also includes accepting orders, clarifying discrepancies with the ECS team, and ensuring all orders are prepared and sent out accurately.
Minimum Qualifications :
2 year degree or HS diploma and 1-2 years of experience
Preferred Skills :
General Administrative work, package tracking, customer service skills.
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Project Coordinator • Phoenix, AZ, US