Job Summary
We are seeking a detail-oriented, reliable, experienced supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
Duties and Responsibilities
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer's experience
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Look for ways to cut waste and decrease operational costs
- Generate weekly, monthly, and annual reports
- Train new employees and provide ongoing training for all staff
- Attend quarterly P&L meetings
Requirements and Qualifications
High school diploma required; associate's or bachelor's degree in Business Administration or Hospitality preferredSignificant work experience in the hospitality industry and in managementFront and back of house experience is a plusStrong working knowledge of food and beverage serviceAbility to use restaurant management softwareStrong leadership skillsDecisive and critical thinkerSkills & Requirements Qualifications