Senior Clerk - 64081520
The State Personnel System is an E-Verify employer. Requisition No : 865859 Agency : Department of Health Working Title : Senior Clerk - 64081520 Pay Plan : Career Service Position Number : 64081520 Salary : $34,000 - $38,000 Posting Closing Date : 12 / 05 / 2025
Your Specific Responsibilities :
Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center. Performs front desk operations according to established policies and procedures (DOH-Duval Health Center Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)
Public Health Competency Domains :
- Policy development / Program planning skills
- Communication skills
- Cultural Competency skills
- Financial planning / Management skills
Your Duties Include :
Register, verify, and update client demographic information in HMS.Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).Accurately prepares client medical records prior to scheduled appointment time.Establishes, updates, and verifies patient demographic and insurance information.Collects, analyzes and records interview data about clients.Compiles various clerical reports.Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.Schedules client appointments.Ensure all clients receiving services are checked in by receipt of an encounter number and complete or update all necessary client consent forms and other documents.Serves as a witness to signature of client consent forms and other documents.Answers, documents and / or transfers telephone calls in a prompt, courteous and professional manner.Directs and responds to general public inquires both in the Center and on the telephone.Retrieves, prepares, and maintains medical records.Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.Photocopies records and reports as necessary for referrals to outside providers.Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.Assists with inventory and ordering office clerical supplies as needed.Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)Completes Time Sheet and Employee Activity Records in a timely manner.Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.Accounts for and documents fees collected according to established policy.Adheres to End of Day (FDO) policy and procedures which includes, but is not limited to cash drawer maintenance, billing reconciliation and entering chargeable items.Receives and audits Superbills for completeness and accuracy.Reconciles Superbills for errors, obtains corrections, and prepares for billing.Attends in-service education, staff meetings and health promotion activities as directed or indicated.Completes mandatory trainings within established time frame.Serves as Information and Key Custodian.May be required to perform duties and responsibilities at other FDOH-Duval sites as necessary.Performs other related duties as assigned.Required Knowledge, Skills, and Abilities :
Knowledge :
Knowledge of administrative and clerical procedures and system such as word processing managing files and records, stenography, transcribing, designing forms, and other office procedures and terminology.Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Mathematics - using mathematics to solve problems.Computer - knowledge of computer software including applications.English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Skills :
Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Reading comprehension - understanding written sentences and paragraphs in work related documents.Speaking - talking to others to convey information effectively.Social perceptiveness - being aware of others' reactions and understanding why they react as they do.Time management - managing one's own time and the time of others.Writing - communicating effectively in writing as appropriate for the needs of the audience.Service orientation - actively looking for ways to help people.Critical thinking - using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Abilities :
Oral Comprehension - the ability to listen to and understand information and ideas presented through spoken words and sentences.Oral expression - the ability to communicate information and ideas in speaking so others will understand.Speech clarity - the ability to speak clearly so others can understand you.Written comprehension - the ability to read and understand information and ideas presented in writing.Speech recognition - the ability to identify and understand the speech of another person.Written expression - the ability to communicate information and ideas in writing so others will understand.Category flexibility - the ability to generate or use different sets of rules for combining or grouping things in different ways.Deductive reasoning - the ability to apply general rules to specific problems to produce answers that make sense.Information ordering - the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).Qualifications :
Must have experience working with non-English speaking customers.Must have at least 1 or more years of experience answering telephone calls in an office setting.Must have at least 1 year of experience working in a customer service environment that provides face to face interaction.Where You Will Work :
Florida Department of Health in Duval County 515 West 6th Street Jacksonville, FL 32206
The Benefits of Working for the State of Florida :
Annual and Sick Leave benefits;Nine paid holidays and one Personal Holiday each year;State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;Retirement plan options, including employer contributions;Flexible Spending Accounts;Tuition waivers;And more!For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised : Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on
