SRE (Site Reliability Engineer) Support Engineer

Do you want to work on cutting-edge projects with the world’s best developers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

At Gigster, whether working with entrepreneurs to realize 'the next great vision' or with Fortune 500 companies to deliver a big product launch, we build really cool solutions that make a difference! From blockchain to AI / ML to VR and more, Gigster builds enterprise software on cutting-edge technology.

At this time, we are looking for SRE Support Engineers to join our team and provide support to one of our clients. The successful candidates will be providing support in the United Kingdom's office hours, from 8 AM to 5 PM local time.

By being a member of the Gigster Network you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, these SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.

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Key Qualifications / Experience

• Robust  level of  spoken and written English .
• Several years of experience (ideally 5 or more) in  supporting highly scalable applications  and  web services.
• Experience working with Cloud technologies  ( AWS mandatory , Google Cloud - nice to have).
• Hands-on experience with open-source technologies such as  Kubernetes  and  Docker (mandatory),   Spark, and   Kafka  (at least basic knowledge of these two) .
• Kubernetes :   Extensive experience in  deploying ,  managing , and  scaling   applications  using  Kubernetes . Familiarity with  Helm ,  Kustomize , or similar tools.
• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python  or any similar programming / scripting language ), and troubleshooting.
• Networking :   Understanding of  network protocols, DNS, load balancing,  and  related technologies.
• Comfortable working with  a very technical customer base.
• Comfortable providing a  wide range of support , from  simple issue resolution  to  end-to-end onboarding .
• Strong familiarity with  modern server technologies  and  architectures.
• Strong  problem-solving skills, excellent communication skills,  and the  ability to work collaboratively in a team environment.
• Strong  attention to detail.
• Excellent  analytical capabilities.
• Passionate  about  Technical Support.
• Strong   troubleshooting experience.
• Ability to work as an independent contractor for a US company

Nice To Have

Responsibilities

Recruitment Process

We strive to move efficiently from step to step so the recruitment process can be as fast as possible.

Benefits - We don’t call them perks, they’re just part of what makes working at Gigster great.

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