Patient Services Representative - Mental Health

Full-Time Patient Services Representative - Mental Health

Reports To : Director of Operations, Mental Health

Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.

Responsibilities

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center's policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

Minimum Qualifications

Compensation and Benefits