Director, Payment OperationsStax • Orlando, Florida, USA

Director, Payment Operations

Stax • Orlando, Florida, USA

16 days ago

Job type

Full-time

Job description

Full-time

Description

The Director Payment Operations is a strategic hands-on execution role ideal for a leader who thrives in building structure driving improvement initiatives and harnessing technology (including AI) to elevate customer partner and internal experiences. Success in this role will be determined by the velocity quality and scale of the payment operation teams implementation and support of new projects feature releases product launches and cross-functional objectives. Youll work cross-functionally with Finance Risk Engineering Customer Experience and Partner Success to design implement and refine operational processes that ensure reliability scalability and exceptional service delivery. Additionally you will work with the Payment Operations team to prepare for any upcoming changes solicit feedback and ensure the necessary tools are provided to successfully support them.

Key Responsibilities & Objectives

Act as a strategic and operational partner to the VP of Payment Operations in shaping the vision roadmap and priorities for the payments operations organization.
Lead and execute critical projects to improve operational performance automate workflows and enhance scalability.
Architect and execute against a best-in-class customer experience
Scope new or changing processes create project plans and work with the team to oversee execution
Closely monitor and report on project updates sharing key timelines and actively monitoring deliverables
Work with team to continually improve merchant and partner hand-offs from Sales Commercial and Underwriting to reduce controllable attrition
Recognize trends and seek feedback from internal and end users on :

gaps post new launch of initiatives

desired product and feature updates

interactions with internal teams

Consistently bring creative ideas to leadership on how to improve the end user experience either through cost-saving measures or experience enhancements

Maintain control of complex issues gathering information for escalation and strategies for resolution

Audit documentation to ensure resources and processes for the team are available and current

Execute on vision and future direction for the payment ops team through long-term strategic planning while executing on near-term objectives and milestones

Assist with budgeting and managing operations in accordance with established fiscal parameters

Requirements

5-7 years of payments / Fintech experience in an operations role

Strong project management organizational and communication skills with the ability to influence across teams and levels

Excellent problem solving analytical and decision-making skills

Understanding of planning frameworks and methods

Shows flexibility and always goes the extra mile to meet the needs of the business Partner and client

Commitment and self-motivation to work within deadlines with minimum supervision

Deeply analytical by nature questioning that which cannot be proven

Knowledge of relevant payments processes products and regulations

Solution-oriented with the ability to think strategically and creatively while making decisions

Comfortable in a fast-paced evolving environment with competing priorities.

Required Experience :

Director

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Director Operation • Orlando, Florida, USA

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